Rich Palms Casino FAQ

Rich Palms Casino faq is trying to improve the quality of our services, including through interaction with the players. The FAQ section contains answers to the most popular questions that make the game easier for everyone. They include the following areas:

  • General technical information about the platform;
  • Registration, account verification;
  • Money transactions: depositing and withdrawing funds;
  • Promotion and bonus programs;
  • Support service;
  • Conditions, features, types of games and more!

Question mark and answer icon at Rich Palms


How to play?

A gambling reel in the background of the Rich Palms Casino website

In which countries is it possible to use Rich Palms Casino?

At the moment, our company Rich Palms opens its doors to players from countries such as Australia, Canada, UK, New Zealand, USA and other countries.

What games can be found in the casino section?

Keeping in mind the interests of every player, Rich Palms Casino gives you the opportunity to experience all the delights of slots games (Plentiful Treasure, Cash Bandits 3, Diamond Fiesta, 777, Vegas Lux and others), cards, roulette and special types (such as Keno, Bingo, scratch cards). In addition, on the site you can find unique activities, such as Keno, Bingo, scratch cards, table games, Live dealers.

What devices and gadgets support the use of RichPalms Casino platform?

Low specifications and basic software requirements allow you to work from phones of different models, personal computers, Macs, tablets. A distinctive feature is the flawless operation on Windows devices.

Is it legal to use Rich Plums Casino in Australia?

Yes, it is absolutely true. This issue is regulated by the existing legislation of the country, as well as the availability of a license to operate directly from the company itself.

How to deposit?

Rich Palms Deposit Form

How should the user make a deposit?

In your personal account, you will find all the necessary information and data on how to deposit funds, what amounts it is worth doing. As a rule, this chip is offered to you after you log in to the account.

What methods can be used to make a deposit?

Our company takes into account all modern and possible options for payment transactions available for players from all over the world, including Australia. Based on this, each user can make a deposit using credit or debit bank card service VISA, MC and Amex, Neosurf voucher, PayID, Bitcoins.

Is it possible to change the currency for payment transactions?

Yes, it is not forbidden. Everything is done through the user’s personal cabinet

What should players do when mistakenly depositing money into a personal account?

First of all, you should pull yourself together and not panic, because all situations can be resolved. Then you should immediately contact the platform’s support team. If necessary, you may be asked for screenshots to confirm the money transfer. Keep in mind that for a complete picture and to avoid additional disputes it is better to postpone the game.

What kind of bank card can players use to make a deposit?

Each player should only use a personal bank card. If for some reason you can not do so, contact the support regarding the possibility of entering someone else’s data. If you receive a positive answer, you may be asked for copies of a number of documents to confirm the legitimacy. These include passports or other proof of identity, bank card data, an authentication form signed by its owner.

How to claim bonuses?

Bonus Receipt Form for your Rich Palms profile

What are the ways to get bonuses and gifts?

In order to qualify for a bonus, you need to keep track of all offers on the site. If you find one you are interested in, click Claim Now. The next option is to check out the Coupons section. In this case, you can activate a special code, which can come to you by email.

In what games can players use bonuses?

There are no restrictions on the use of bonuses among games in our company RichPalms. You can improve your chances in slots, card games, video poker, and roulette.

What are the limits on how many bonuses players can use?

First of all, it is worth remembering that a bonus is a real amount of money. You can use it in addition to your funds. However, you have no right to withdraw it. To avoid cheaters, the platform has a number of restrictive measures. These include special conditions on the wagering of each bonus, the limit on the withdrawal.

What bonuses are available for use on the platform?

Each offer is created based on the desires of the audience. The purpose of this feature is to attract new people and support regular users. The most pleasant of them include welcome bonuses on the first 3 deposits, regular gifts, holiday options. The conditions of each of them are unique, the requirements for receiving them are individual.

How to withdraw?

Withdrawal form from the Rich Palms website

How can users withdraw their personal earnings if the company system prohibits it?

Probably the main problem is the breaking of the wagering conditions, and the non-verification of a number of documents required for this operation. If you have any further questions, please contact the support service.

What time periods are involved in the withdrawal process?

First of all, it all depends on the method you choose. The total period, without taking into account the specifics, takes from 8 to 20 working days. This period includes approval of documents (up to 4 days), approval of the transaction application (2-7 days), receipt of funds (from 48 hours to 10 days).

What are the methods and ways to withdraw users’ winnings?

The most optimal and convenient in terms of all issues is a bank transfer.

What kind of fees and monetary interest can be encountered when making a withdrawal?

The company itself does not charge you any additional amounts.

Question mark icon and Rich Palms Casino logo

What should players do in a situation where more money has been charged than indicated?

First of all, remember that the company itself does not charge any commissions. But a percent of the amount can be recovered by your bank.

What should players do if they lose access to their accounts or passwords?

This question can be resolved by contacting the company’s support service. Otherwise, you can restore your access through the form by e-mail.

Can the company make a deposit instead of the player?

No, it cannot. The exceptions are the inability to do it yourself due to a number of technical errors on the part of the company. In this case you will be helped by the support service.

What are some free ways to contact the Platform Support Service?

At the moment, there is a wide list of ways and options available. You can contact us via cell phone number (+18552798143), email ([email protected]), online chat. Calls are free and the entire department is available 24 hours a day.

Who can users contact in case of a worrying question when it’s not listed in the Rich Palms Casino FAQ?

There is 24/7 first class customer service at the service, so you can get an answer to your question at any time.